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About Klarna

We are now offering the option to Pay After Delivery with Klarna, a leading alternative payment provider, based in Sweden. With a mission to provide a safer and simpler online shopping experience, Klarna takes end-to-end responsibility for your payment, offering Buyer Protection and providing peace of mind when shopping online.

Klarna was founded in 2005 with the vision of simplifying the buying experience. In 2014, Klarna joined forces with SOFORT and formed Klarna Group, the leading European alternative payment provider. Klarna now employ 1800 people in 18 markets, serving 35 million customers and working with 75000 online merchants.

To use this payment method, simply place your order and choose Pay After Delivery at the checkout. Once your order has been confirmed, you will receive a payment link from Klarna and you will then have 14 days to complete the payment online, either by debit card or bank transfer.

Klarna allows you to pay at your convenience, giving you time to make sure that you are happy with your item before paying, as well as helping to spread the cost of purchases. If you find that the item is unsuitable and you would like to return it to us, you can do so without parting with any money, provided that we receive and process the return before you make the payment to Klarna.

Please note that the Pay After Delivery option is not always universally available. The option is automatically generated by algorithms that are dependent on several factors, including the order value, previous order history and country of residence. If, for whatever reason, the Pay After Delivery option is not available to you, you can still make your purchase by paying immediately using a credit or debit card.

In order to make a purchase using Klarna, you will need to provide your name, address and email address. All information regarding your order and payment will be sent to your email address. It is very important that you provide the correct contact details to ensure that you receive the payment information, otherwise you may be liable for delayed payment fees. Payment information is processed securely by Klarna and no card details are held by Shoefish.

FAQ's

What is Klarna?

How does Klarna Pay After Delivery work?

I have been asked to go to Klarna's site. Is this correct?

If Klarna gives me the option to pay after delivery within 14 days, does a credit search take place against me?

How is my statement sent?

What do I need to provide when I make a purchase?

What are my payment options with Klarna?

Am I able to pay by using PayPal?

How do I make my payment to Klarna?

I haven't received an email with my statement/payment information.

Can I postpone my payment due date?

May I deliver to an address other than my billing address?

Have you received my payment?

What should I do if I want to cancel my order?

I have cancelled my order. How long will it take until I receive my refund?

What happens to my invoice, when I've returned the goods?

I've received an invoice, but I've not yet received my goods

How will I be refunded?

How can I get more information about my payment?


 

What is Klarna?

Klarna is Swedish payment service provider that takes end-to-end responsibility for your payment. They support 35 million consumers worldwide in over 50 000 e-stores and are very safe to use.

How does Klarna Pay After Delivery work?

After Shoefish has acknowledged your order, you will receive an email with payment instructions, telling you when and how you will need to pay.

I have been asked to go to Klarna's site. Is this correct?

If you have chosen to pay after delivery (14 days grace), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer.

If Klarna gives me the option to pay after delivery within 14 days, does a credit search take place against me?

Neither Klarna nor Shoefish run credit searches against you that could impact your credit rating. Klarna may run unrecorded enquiries that do not affect credit scoring.

How is my statement sent?

If you chose to pay after delivery, Klarna will send you an email with instructions regarding how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact the Klarna Customer Service team here.

What do I need to provide when I make a purchase?

If you would like to make a purchase with Klarna, you will need to provide your mobile phone number and your e-mail address. The mobile phone number is required in case Klarna need to contact you regarding your payment. Shoefish will also pass your contact number to our couriers to provide updates on deliveries, where possible. All statements will be sent to your email address. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.

What are my payment options with Klarna?

You can pay with debit or credit card (Visa/Mastercard) immediately at the checkout or take advantage of Klarna’s Pay After Delivery payment option, where you can pay for the goods once you have received them via debit card or bank transfer.

Am I able to pay by using PayPal or Amazon Payments?

Yes - you're still able to select PayPal or Amazon Payments as these services are untouched by Klarna.

How do I make my payment to Klarna?

If you have received your goods and would like to make the payment, go to the Klarna payment page here and sign in with your email address or statement number (provided in the email asking you to make payment). If you do not have your statement number to hand, you can contact Klarna’s Customer Service team here.

I haven't received an email with my statement/payment information.

Please contact Klarna’s Customer Service team here. They will be able to provide you with the payment details.

Can I postpone my payment due date?

You can contact Klarna’s Customer Service team here to see if it is possible to postpone the due date on your payment.

May I deliver to an address other than my billing address?

Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.

Have you received my payment?

After Klarna has received your payment, they will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, please contact Klarna’s Customer Service team with a proof of payment. You can contact the Customer Service team here

What should I do if I want to cancel my order?

If you would like to return goods or cancel your order, we ask you to contact Shoefish. You should also contact Klarna’s Customer Service team, who will make any necessary adjustments to the statement and provide further help if needed.

I have cancelled my order. How long will it take until I receive my refund?

As soon as Shoefish have registered your cancellation or your return, the repayment will be processed within 14 days.

What happens to my invoice, when I've returned the goods?

Once Shoefish have received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you if you've made a partial return. With a full return, your statement will be closed.

I've received an invoice, but I've not yet received my goods.

We don't expect you to make a payment until you have received your goods. In this case, we firstly ask you to track your order using the information on your dispatch email. If you need any more information following this, we ask that you contact Shoefish Customer Service team using the details here and get an update on your order. You should also contact Klarna’s Customer Service team so that they can postpone the due date on your payment.

How will I be refunded?

If you have paid for your order with card, the refund will be made back to the same card. If you have paid using the Paid After Delivery method, you should also expect a refund to the original payment method used to pay off your invoice.

How can I get more information about my payment?

Visit Klarna at https://www.klarna.com/uk/customer-service or please call Klarna’s Customer Service team.

Open 7 days/week:

Monday - Friday 9.00 AM - 9.00 PM

Saturday - Sunday 9.00 AM - 6.00 PM

08081893333

020 300 50 833